Our support team is available 24/7 to help with account access, deposits, withdrawals, verification, bonuses, games and responsible gambling requests.
Live Chat Support
Live chat is available 24/7 for help with login, payments, bonuses, verification and account questions.
Email Support
You can contact us by email at help@theclubhousecasino.com. Email responses are typically provided within 24 hours.
Details That Get You a Faster Answer
Send us the details below and we can look into the request straight away:
the email address the account is registered to
the date and the amount of the payment
the payment method used
the name of a promotion or game
any error message shown on screen
Payments and Withdrawals
If your question concerns a transaction, include the amount, date and payment method. Withdrawal processing depends on the selected method and whether verification has been completed.
Account Verification
KYC is required before the first withdrawal. We may ask for a photo of your passport or driving licence together with proof of address, such as a recent statement or utility bill.
Account Security
Never send your password, full card details, crypto seed phrase or private key in a support message. Keep control of the email address connected to your Clubhouse Casino account.
Asking for a Limit or a Break
If you want to discuss account limits, stronger restrictions or self-exclusion options, contact our 24/7 support team and clearly state that the request concerns responsible gambling.