This Privacy Policy explains how we collect, use, store and protect personal information when you visit Clubhouse Casino, create or use an account, make payments, play games, use promotions or contact support.
Information We Collect
Who You Are and What the Account Holds
We may collect:
your name and date of birth
your email address and account login details
your residential address
identity documents used for account verification
Payment Information
When you make a deposit or request a withdrawal, we may process payment method details, transaction amounts, dates, currencies and payment references.
We may also request information that confirms payment ownership where this is required for verification.
Gaming and Account Activity
We may record gameplay, bonus activity, loyalty progress, account sessions and other interactions with the casino platform.
Why We Process Your Information
Personal information may be used to:
set up and run the account
handle payments in and out
provide casino games and promotions
confirm who you are and that the payment method is yours
manage loyalty rewards
answer what you ask support
protect the account from misuse or unauthorised access
Cookies, Tags and Similar Tools
We may use cookies and similar technologies to maintain sessions, remember preferences, support security and improve the operation of the website.
Who the Information Reaches
We may share personal information with service providers where this is necessary to operate Clubhouse Casino or complete a requested service.
Those partners may include:
payment processors
providers that verify identity documents
the companies that host our platform
game providers
security and anti-fraud suppliers
support desks and analytics tools
Security
A combination of technical safeguards and internal procedures keeps personal information away from unauthorised access, misuse and loss.
Clubhouse Casino uses 256-bit SSL encryption to protect information transmitted between supported browsers and our platform.
Retention Periods
Information stays with us only while it is reasonably needed — to run the account, settle payments, complete checks, keep the platform secure, deal with disputes and meet record-keeping duties.
Your Privacy Choices
What you can ask for depends on the situation, and may include:
ask for the personal information held for your account
a correction where something we hold is wrong
an explanation if you are unhappy with how the data is handled
an end to marketing messages
Information About Minors
Clubhouse Casino is not intended for people under 18. We may request age or identity information to confirm account eligibility.
Updates to This Policy
Should our services or the way we handle data change, this policy is updated and the version in force is the one published here.
Contact Us About Privacy
If you have a privacy question or concern about personal information connected with your Clubhouse Casino account, contact our support team through 24/7 live chat or email help@theclubhousecasino.com.